Privacy Policy

Last updated: 17 July 2026

This Privacy Policy explains how Karma Kitchen (“we”, “our”, or “us”) collects, uses, and protects your personal information when you use karmakitchen.co (the “Site”).

We are committed to protecting your privacy and handling your personal data transparently and responsibly.

Who we are

The data controller for personal information collected through the Site is The Karma CoKitchen Limited, trading as Karma Kitchen, a company registered in England and Wales under company number 10661910. Our registered office is 2nd Floor, 445 Hackney Road, London, E2 9DY.

Information we collect

Information you provide

When you contact us, submit an enquiry, book a viewing or call, or complete a form on the Site, we may collect:

• Name
• Email address
• Phone number
• Company or business name
• Kitchen requirements or enquiry details
• Appointment details when you book through our scheduling tool
• Any other information you choose to provide

Automatically collected information

When you visit the Site, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited and time spent on the Site
• Referral sources, including the ad you clicked to reach the Site
• Cookies and usage data (see our Cookie Policy)

How we use your information

We use your information to:

• Respond to enquiries and provide customer support
• Process requests relating to kitchen rentals or services
• Arrange viewings and calls you book with us
• Improve the Site and user experience
• Monitor Site performance and analytics
• Measure the performance of our advertising and show relevant ads to people who have visited the Site
• Send relevant communications where permitted
• Maintain security and prevent misuse of the Site
• Comply with legal obligations

Our lawful bases

Under UK GDPR, we rely on the following lawful bases:

Marketing communications

If you opt in to receive marketing communications, we may send updates about:

• Kitchen availability
• New locations or services
• Events or announcements
• Relevant business updates

You can unsubscribe from marketing emails at any time using the unsubscribe link included in communications or by contacting us directly.

Cookies

The Site uses cookies and similar technologies for essential functionality, analytics, and advertising. Analytics and advertising cookies are only set with your consent. For full details of the cookies we use and how to manage them, see our Cookie Policy.

Third-party services

We use trusted third-party services to operate and improve the Site. These providers process data on our behalf or, in the case of advertising platforms, as controllers in their own right in accordance with their own privacy policies. They include:

• Google Analytics — site usage analytics
• Google Ads — advertising measurement and remarketing
• Meta (Facebook and Instagram) — advertising measurement and remarketing via the Meta Pixel
• LinkedIn — advertising measurement and remarketing via the LinkedIn Insight Tag
• Cloudflare — content delivery, security, and tag management (Cloudflare Zaraz)
• SavvyCal — scheduling of viewings and calls; when you book, your name, email address, and appointment details are processed by SavvyCal
• Hosting, form, CRM, and email providers necessary for operating the Site and responding to enquiries

International transfers

Some of the providers listed above process data outside the UK, including in the United States. Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as the UK Extension to the EU–US Data Privacy Framework, the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses.

Data storage & security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, or disclosure. However, no internet-based service can be guaranteed completely secure, and we cannot guarantee absolute security of transmitted information.

Sharing your information

We do not sell your personal data.

We may share information with:

• Service providers working on our behalf
• Advertising platforms as described in Third-party services above, where you have consented
• Professional advisers
• Legal or regulatory authorities where required
• Technology and hosting providers necessary for operating the Site

Information is only shared where necessary and appropriate safeguards are in place.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes outlined in this policy, including legal, accounting, and operational requirements.

Your rights

Under UK data protection law, you have rights including:

• The right to access your personal data
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to object to processing
• The right to restrict processing
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

Third-party websites

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with an updated revision date.

Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

The Karma CoKitchen Limited (trading as Karma Kitchen)
445 Hackney Road
London E2 9DY
United Kingdom

Email: [email protected]
Phone: 020 4540 5989

If you are unhappy with how your data has been handled, you also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.